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Not sure why one would post this without first contacting the store. Dave's does have a great reputation.
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04-14-2017 10:36 AM
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For me there is absolutely no excuse for this. Specific questions were asked prior to the purchase. Even if the guitar was inspected the salesperson handling the deal should have addressed the questions with an in hand inspection before shipping.
I've had similar experiences with other sellers/dealers where you ask pointed and specific questions about and instrument and when you receive it....you can't believe it has the exact issues your inquired about.
I've never dealt with "Dave's" so I can't comment on his shop but Dave, assuming he's the stand up guy many say he is, should address these issues with the salesperson involved. Issues like this can ruin a reputation.
I had a similar experience with a furniture purchase recently. It should never have left the shop. Long story short, the owner called and apologized, said he would personally oversee the rebuild/refinish to make sure it was perfect. I received it yesterday. For a new piece I'd say it's 90% but not worth getting into a legal battle about so I'll never shop with that firm again.
Good luck with the process Jack. It's hard to believe a guitar for $3K looked/played like that !
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A good store/seller reputation should starts by delivering expectations in the first place according to what is disclosed.
If you claim sending properly inspected instrument or lie (voluntarily or not) on specific questions asked, then your reputations needs to be affected no matter how good you make things right AFTER the fact.
There is better than doing the right thing, it is doing it in the first place.
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i'm awaiting a prepaid label from the store so hopefully they do the right thing and take care of the refund and return shipping.
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Did you get a personal name in the original email? I'm always telling my wife while she's on the phone trying to straighten something out: GET THEIR NAME.
Meet the Staff - Dave's Guitar Shop
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I should have. I also have not gotten a reply from my request to get a refund on reverb.com yesterday in which I described and photographed the issues. I'm going to call them again at 5pm to get an update if I don't hear back before then.
Originally Posted by Woody Sound
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This 1979 looks amazingly clean.
Case QUEEN! Gibson ES-175 1979 Vintage Sunburst Super Clean All original + OHSC
Case QUEEN! Gibson ES-175 1979 Vintage Sunburst Super Clean | Reverb
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This 1979 looks amazingly clean.
Case QUEEN! Gibson ES-175 1979 Vintage Sunburst Super Clean All original + OHSC
Case QUEEN! Gibson ES-175 1979 Vintage Sunburst Super Clean | Reverb
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Maple neck...
Originally Posted by ThatRhythmMan
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got the return UPS label this evening.
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Fair enough. Not a bad deal for someone else if they're looking. Originally Posted by agentsmith
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Yikes, glad they did the right thing.
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thanks jabberwocky!
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How would the back of that headstock fade like that, on the blonde '72? is that a chemical or moisture thing? Seems like a good price otherwise.
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i wondered about that too. My guess would be a repair and refinish job.
Originally Posted by yebdox
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Originally Posted by agentsmith
Don't think I've ever seen anything like it. Unless it sat in a window in the southern california sun for a couple of years, just above the window sill.
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I'm also looking at the seams running up and down the back of the headstock. If it were an L5 with a laminate neck I'd not wonder, but the 175 has a one-piece neck. Looking closely at the back of the headstock on my 175, 165, Loar LH650 the headstock is one-piece. This one seems to have seams, suggesting a repair, unless some period of these had a laminated neck. Originally Posted by yebdox
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During this period, Gibson made plenty of 3-piece mahogany necks as well as 3-piece maple necks with no additional contrasting laminations. Originally Posted by lawson-stone
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There's no way I'd accept that, especially considering the pre-sale description. Originally Posted by R Neil
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in order to avoid disappointments like this i always ask for high res pics of the endangered areas such as neck extension, neck joint, top, back of headstock down to 2nd fret as well as anything which looks suspicious on the already provided fotos. No matter who the seller is and how good a reputation he has.
It's a lot of "hassle" for both parties but a serious seller usually will understand and go with it. It's a time consuming thing to do, but for me "worth the pain" and i have turned down quite a few instruments where sellers were not cooperative or where the pics showed suspicious signs of things being not exactly as stated.
I wish you good luck in resolving the issue!
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I've done that too but many times you just get out of focus cell pix and if you complain the seller just gets anxious. There's no sure fire way to avoid misunderstandings. The fact is, I asked if there was any odor, any buzzing or any cracks. The seller said no to all three and yet, all 3 were true. I don't know how you can get any more clear than that. Pix wouldn't have fixed the buzzing or odor problems and those were also dealbreakers frankly. The crack just put things in terms of a single issue that was indisputable.
Originally Posted by JazzNote
Last edited by agentsmith; 04-15-2017 at 07:32 AM.
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Yes, exactly! Originally Posted by agentsmith
My policy is that if there is indication that anything the seller claims, might not be true, i back off. This includes increased risk to miss good deals, but more important to me minimizing the risk of disappointment. I guess for you, living and buying in the US, returns are not as painful as they would be for me as overseas shipping is much more expensive and includes tax payments which can be refunded only partially.Last edited by JazzNote; 04-15-2017 at 07:46 AM.
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also keep in mind this is a dealer with an onsite repairman and a claim that each instrument receives an inspection and there was even an inspection certificate in the case compartment certifying that it passed.
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The sad part is many people including myself are a bit reluctant to buy online instrument because it takes expertise to spot potential issues even more when it comes to vintage instrument; add to that the stress of the shipping itself.
The OP is very experienced in turning over instruments and knows what to ask for and the fact he got lied to (not necessarily voluntarily) is nothing to help the non expert like me assuming an inspection claim means anything...
Good in the end Dave's guitar is doing the right thing, but it does not make me more confident in buying online vintage instruments.
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