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Just bought 5 sets at $30/each. Anyone know who to contact for issues?
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04-09-2022 07:04 AM
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Plain, or wound? Maybe start with where you bought them.
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js112 is a wound G, amazon won't be able to help much.
Originally Posted by Woody Sound
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Um, just return them as defective.
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If, as you say, you just bought them, Amazon should accept them as damaged goods:
Replace an Item
If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement for eligible items through Your Orders.
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FWIW, Strings & Beyond sells them for $25/set with free shipping. And they have a few sales on them every year that knock another 10% off. I discovered them over a year ago and have gotten great service with no issues.
Originally Posted by jzucker
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Back to, or did you get old stock?
I've written Thomastik a few times with questions, they usually answered (helpfully). If however you get old stock there's not much they can do either and your best bet would be to use A'zon's no-questions-asked return feature.
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Maybe it is my English, I do not understand what is exactly the issue itself.
I experienced multiple times, JS112 and JS113 a bit rough G string, it was more like roundwound feeling instead of the expected flat wound. The issue was mainly in picking, where the rough feel and sound was clearly noticable. (The finger noise was not noticable, speaking about the G string.)
So I took a fine paper (do not ask for number, it was fine), and with a few movements carefully fined the few cms area where the pick touches the string, and the discomfort of the roughness are completely gone.
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Pull it through a folded white Scotchbrite pad a few times.
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Interesting! I'm just now developing some slightly rough spots along the G and D in the well played 112s on my Tele. I've been curious as to how long I could use a set of TIs, so I decided to leave these on until a problem developed. I've been playing this set for over 6 months with no change in intonation, sonic character, or integrity until now. I'm still using the original E1 and B, and this is the guitar I use on our weekly blues shows - so they get bent mercilessly. The fact that none has broken is amazing to me! I can also credit the Hipshot bridge and Tusq nut, since almost every broken string I've had on any guitar snapped where it passes over an edge of some kind in the bridge or tailpiece.
Originally Posted by Gabor
I'm changing the set for tomorrow's show with no regrets. I never got this kind of life from any other strings, and I love the sound and feel. So TIs are well worth their cost to me! Jack, I hope you can get your problem sorted with them - I assume you like them a lot or you wouldn't be ordering in batches of 5 sets.
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I’ve had zero issues returning opened defective things to Amazon.
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The TI G's are often like that. If you don't like it, send them back, don't buy them again, don't give them your biz, try something else. Pretty simple.
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Do we ever hear complaints about any other brand of strings? I don't think so.
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The lack of complaints may be related to price and reputation. I’ve gotten a few bad strings from D’A, Ernie Ball, and others. I even had a brand new one break on me more than once, most recently a Stringjoy. But it never would have occurred to me to complain about one or two bad strings a year out of many sets when they cost a few $ at most. Expectations are probably a lot higher for TIs because of their cost & reputation, both of which make many expect perfection.
Originally Posted by Litterick
When TIs were so much more expensive than the rest, I’d probably have been more upset if I had any problem at all with more than one string. Their reputation has been so strong that it probably makes most of us think they should be perfect - I know I did. These days, they’re not that much more expensive than Chromes on the street. After trying them for the first time maybe 18 months ago, I really do love them - their feel, tone, and durability are impressive on my guitars in my hands. So I’ve come to feel that they’re well worth their cost. But they’re just strings.Last edited by nevershouldhavesoldit; 04-09-2022 at 10:54 PM.
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that's exactly the problem. But it's not just the G string. The other strings are rough too. I am going to return the 4 unused sets. I ordered a set of GHS precision flats 50-12. I recently bought a set of precision flats for my Fender P bass and they are awesome. Very well finished.
Originally Posted by Gabor
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i've had similar problems with chromes too...
Originally Posted by Litterick
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One of the reasons I switched to Dogal strings. To me, a vastly superior string and never a problem.
Originally Posted by Woody Sound
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$36+shipping per set though. I'm hoping I like the GHS guitar flats as much as I like the bass flats. The GHS are $24 a set
Originally Posted by Jimmy blue note
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And I thought the Martin Titanium-wounds were about as expensive as you could get in acoustic strings... Good thing I prefer round (and tape) wounds O:-)
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Has anyone tried the flatwounds made by Harley Benton? Only €8,90 a set here in Germany.
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Errr, they are not Titanium Wounds. They are Titanium Cored. The Martin Titaniums are nickel roundwound strings with a titanium-core instead of a steel-core. The titanium part of it has no tonal attribute. I don't know why folk pay $40 for the Martin Titanium Core nickel-wounds when John Pearse Nickel Wounds could be had for under $6 and sound as nickel-wounds do. Nobody ever went broke underestimating the intelligence of the American public...
Originally Posted by RJVB
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Read the fine print in the top righthand corner of the pack: NICKEL.
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Dogal Nightclub R39 at €40 and change? Thomastik Infelds look like a bargain in comparison...
Originally Posted by Jimmy blue note
In all earnestness, I would appreciate your review of the Dogal.
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OK, my bad (in my defense I hadn't thought about these in a long time). I do remember people saying they sound so warm but that could just be the nickel inside. OTOH, titanium being lighter than steel (IIRC
Originally Posted by Jabberwocky
) the winding-to-core ratio must be quite different, which means the strings could indeed sound very different than nickel-over-steel with the same gauge (or the same tension): you probably hear more of the nickel.
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I once got a rough g-string in a set of Chromes. I emailed a complaint to them and they sent me a couple of replacements.
Originally Posted by jzucker



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