Suspended from reverb.com

**customxke** · 03-01-2015, 10:19 AM

Originally Posted by ruger9

That's bullshit (on Reverb.com). Now I'll have to keep that in mind when shopping there.... and they should do away with such "policing" policies.

Oh...I don't know. Maybe you should have read the whole thread.

**uburoibob** · 03-01-2015, 11:06 AM

Glad it worked out. I've sold a few things, and bought a few things on Reverb. I like them a lot. And seeing Dan's response here, I now like them even more.

Bob

**ruger9** · 03-01-2015, 11:40 AM

Originally Posted by customxke

Oh...I don't know. Maybe you should have read the whole thread.

I did. Your point?

**customxke** · 03-01-2015, 11:46 AM

Originally Posted by ruger9

I did. Your point?

My point is that Reverb acknowledged their mistake, publicly apologized, reinstated the user, and gave him $50, and yet you're still calling "bullshit", and re-thinking buying from them. Seems to me that they did a pretty good job of taking care of their customer. Mistakes happen, and it seems that Reverb went above and beyond in fixing theirs.

**ruger9** · 03-01-2015, 05:54 PM

Originally Posted by customxke

My point is that Reverb acknowledged their mistake, publicly apologized, reinstated the user, and gave him $50, and yet you're still calling "bullshit", and re-thinking buying from them. Seems to me that they did a pretty good job of taking care of their customer. Mistakes happen, and it seems that Reverb went above and beyond in fixing theirs.

Did reverb say they changed their "if you return 2 of 3 items you purchase, we suspend your account" policy? Because THAT is what I was DIRECTLY addressing- it was pretty clear.

I also said I have been using Reverb.com from it's inception, and have found their customer service to be outstanding, just as shown in this thread.

Perhaps YOU should have read the whole thread more carefully.

**tonedeaf** · 03-02-2015, 12:45 AM

**Silentwiz** · 03-02-2015, 02:02 AM

Just got a beautiful coming gcs off reverb. First transaction and all went well. Awesome deal and awesome guitar.

**customxke** · 03-02-2015, 02:59 AM

Originally Posted by ruger9

Did reverb say they changed their "if you return 2 of 3 items you purchase, we suspend your account" policy? Because THAT is what I was DIRECTLY addressing- it was pretty clear.

I also said I have been using Reverb.com from it's inception, and have found their customer service to be outstanding, just as shown in this thread.

Perhaps YOU should have read the whole thread more carefully.

So I just read through their terms of use, and re-read this thread. It seems that they have no such policy. They do have measures in place to protect both buyers and sellers, but no such policy. It's America man, so you're totally free to wait for them to lift a policy that they don't actually have. I've been a seller on Reverb for years, and think their policies are far better than the alternatives, and can't think of one that I'd call "bullshit". I've gotta admit that, as a firearms enthusiast myself, I'm a litte worried about how fast on the trigger you are to make judgements like these. I hope that doesn't carry over to the literal.

**ruger9** · 03-02-2015, 08:02 AM

Originally Posted by customxke

I've gotta admit that, as a firearms enthusiast myself, I'm a litte worried about how fast on the trigger you are to make judgements like these. I hope that doesn't carry over to the literal.

HAHA. Now you're just being an ASS. Which is your prerogative, I guess.

Just for those readers who haven't read the whole thread.....

Thread title: "Suspended from Reverb.com"

Originally Posted by jzucker

they said it was because of my returns. I have made 3 purchases and returned 2 items .

Originally Posted by ruger9

That's bullshit (on Reverb.com). Now I'll have to keep that in mind when shopping there.... and they should do away with such "policing" policies.

Originally Posted by ruger9

I have been using Reverb.com since it's inception, I prefer the lower seller fees there to ebay which has gotten completely out of hand, imo. I have both sold and bought through Reverb.com, and have had no issues. But you never know what you're going to get on an auction site... you pull the rip cord, and pray. Unfortunately.

The customer service you just received in this thread is what I have gotten from Reverb.com in the past. Outstanding.

It can't BE any clearer.

**uburoibob** · 03-02-2015, 08:28 AM

As others have said, as far as I can determine, Reverb has no 'policing' policy, stated or implied. Reverb came here and said it was a misunderstanding and I will take their word for it. Every experience I've had has been good. Every Reverb experience for anyone I know has been good. This is the first example of something amiss and they explained and corrected. Kudos to them for being so on the ball.

Being a veteran of the mail order musical gear business, I can tell you that there are serial abusers who try to buy gear, use it, and return it. They look at it as a free loan or rent. It used to represent greater than 5% of all sales! Just ask anyone from Sweetwater or Musicians Friend. And I applaud Reverb for being on the ball for such abusers if, indeed, that's what led to this. It protects sellers as well as other buyers. It may not be a policy, but a good eye keeps such actions to a minimum.

Bob

**customxke** · 03-02-2015, 09:27 AM

Originally Posted by ruger9

HAHA. Now you're just being an ASS. Which is your prerogative, I guess.

Just for those readers who haven't read the whole thread.....

Thread title: "Suspended from Reverb.com"

It can't BE any clearer.

Selective editing much? Like that tiny part where Reverb.com publicly admitted to making a mistake, reinstating the OP, giving him $50. I can go all day. That's the point I've been trying to make since my first post in this thread. Since you called me ass, I suppose I'll stop being kind about it. Clearly you have self esteem issues, as evidenced by your quick anger, inability to accept mistakes or flaws in others, and your apparent need to aggressively overstate your opinion. You're transferring you're feelings about yourself to others. It's a classic case. As for you're strange predilection for gun talk on a guitar forum, I can only guess about what inadequacy you're overcompensating for there. Huff and puff all you want. Call me names. Boycott Reverb. Continue to post vitriol on, of all places, a jazz guitar forum, just like you have for the last 3 years, which is, coincidentally I'm sure, around the time a bunch of folks stopped posting here.

**jzucker** · 03-02-2015, 10:09 AM

interesting thing is that yesterday I got a 2nd email from someone on reverb named alex reiterating that if I promised to do more homework prior to purchasing that they would consider reinstating me. This was the 2nd email to this effect he had sent me. In the previous one, I had explained to him that I had been communicating with Ron the entire time and had given them status updates and that it was he who advised me to dispute the transaction with paypal.

In this last email, alex said he understood but that I still needed to agree to do more homework prior to using the service again and that if I did, he would reinstate me. I explained that they had already reinstated me and given me a $50 credit and implored them to do a better job of communicating amongst themselves.

**uburoibob** · 03-02-2015, 10:34 AM

Originally Posted by jzucker

interesting thing is that yesterday I got a 2nd email from someone on reverb named alex reiterating that if I promised to do more homework prior to purchasing that they would consider reinstating me. This was the 2nd email to this effect he had sent me. In the previous one, I had explained to him that I had been communicating with Ron the entire time and had given them status updates and that it was he who advised me to dispute the transaction with paypal.

In this last email, alex said he understood but that I still needed to agree to do more homework prior to using the service again and that if I did, he would reinstate me. I explained that they had already reinstated me and given me a $50 credit and implored them to do a better job of communicating amongst themselves.

Sounds like Dan, Alex and Ron need to get a cup of coffee together...

Bob

**ruger9** · 03-02-2015, 10:54 AM

Originally Posted by customxke

Selective editing much? Like that tiny part where Reverb.com publicly admitted to making a mistake, reinstating the OP, giving him $50. I can go all day. That's the point I've been trying to make since my first post in this thread. Since you called me ass, I suppose I'll stop being kind about it. Clearly you have self esteem issues, as evidenced by your quick anger, inability to accept mistakes or flaws in others, and your apparent need to aggressively overstate your opinion. You're transferring you're feelings about yourself to others. It's a classic case. As for you're strange predilection for gun talk on a guitar forum, I can only guess about what inadequacy you're overcompensating for there. Huff and puff all you want. Call me names. Boycott Reverb. Continue to post vitriol on, of all places, a jazz guitar forum, just like you have for the last 3 years, which is, coincidentally I'm sure, around the time a bunch of folks stopped posting here.

I didn't "selectively edit" anything... I quoted MYSELF and the OP. How many times do I have to say Reverb.com has outstanding customer service? Not enough times for you, mr. Selective READER.

The rest of your diatribe isn't worthy of reply, except to say YOU must be the one with the low self-esteem, since YOU are the one who started the personal attacks:

Originally Posted by customxke

I've gotta admit that, as a firearms enthusiast myself, I'm a litte worried about how fast on the trigger you are to make judgements like these. I hope that doesn't carry over to the literal.

Have a nice day, enjoy your self-delusion.

**oldane** · 03-02-2015, 12:28 PM

Do we really need to have a post ending up in a personal feud every day?

**jzucker** · 03-02-2015, 12:46 PM

unfortunately, all message forums are the same. People who don't use their real names are prone to personal attacks IMO.

**oldane** · 03-02-2015, 01:25 PM

Originally Posted by jzucker

unfortunately, all message forums are the same. People who don't use their real names are prone to personal attacks IMO.

I think it's a shame. I thought the painful thread of yesterday - which has now mercifully been deleted in its entity - would have caused forum members to apply a little "forum decorum". As we say in my country with a reference to soccer: "Go for the ball, not for the man."

**barrymclark** · 03-02-2015, 01:41 PM

...and this was once such a calm place.

**2bornot2bop** · 03-02-2015, 01:56 PM

Originally Posted by oldane

I think it's a shame. I thought the painful thread of yesterday - which has now mercifully been deleted in its entity - would have caused forum members to apply a little "forum decorum". As we say in my country with a reference to soccer: "Go for the ball, not for the man."

Yes, well when a forum member calls you a liar, in an open forum, it doesn't sit well. Looking back I should have simply said, prove it, and been done with it.

Hindsight is 20/20.

But today is a new day with a fresh opportunity to get it right! We survived.

Yesterday I attempted to close my Reverb account and couldn't find a user option that allowed me to do so.

So, I used the chat option and a guy named Alex said he'd close it for me. I looked 5 minutes later and my account was in "suspended" mode.

So, now I'm officially "suspended" from Reverb too. Hilarious!

**Hammertone** · 03-02-2015, 02:21 PM

Originally Posted by 2bornot2bop

So, now I'm officially "suspended" from Reverb too. Hilarious!

Maybe they just don't like you?

**2bornot2bop** · 03-02-2015, 02:35 PM

Originally Posted by Hammertone

Maybe they just don't like you?

I told them to stand in line and take a number!

**vinnyv1k** · 03-02-2015, 03:02 PM

Mr.Zucker, nothing to do with this post but just wanted to say how much I enjoy your guitar playing and Youtube videos. Monster chops Sir !!! and I really dig your tone which to me is just as important as your chops. 2 thumbs up my man.

**Marty Grass** · 03-02-2015, 03:02 PM

So many things to get banned from, so little time.

Originally Posted by 2bornot2bop

So, now I'm officially "suspended" from Reverb too. Hilarious!

**Phil in London** · 03-03-2015, 03:44 AM

Interesting thread. It seems to me that despite there may not be an explicit policy, Reverb.com do have an eye on returns in a rather biased way. The problem may stem from the fact that to differentiate between abusing buyers, who take instruments out on a loan, and demanding buyers, who will not accept a falsely described or even flawed item, requires qualified resources. And, despite Reverb's firefighting in this thread (the 50$ are cute, me thinks), what remains is that they tend to ignore buyers' good arguments, and, by default, put the blame on he who sends back items, regardless of reasons.

**BigMikeinNJ** · 03-03-2015, 07:34 AM

Love this place, but I hate, hate, hate it when someone's only answer is a personal attack.
And when one not directly involved in a transaction challenges the OP to prove it, jeez is this high school, or maybe grade school. There is absolutely no need for this. Let's keep it on topic and thank the OP for bringing to light something one of us may also experience down the road.

I've been looking for Ibanez AR300s with really good flame maple tops from say '83 or so, and I've been searching Reverb a lot, makes me think twice about using them. So THANK YOU to the OP and sorry they are jerking you around.

And lastly props to so many of you guys, can't tell you how much I appreciate the depth of knowledge and experience that is here thanks to all of you.

BigMike
aka Michael