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Period. Time to look elsewhere.
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05-14-2022 08:23 AM
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I hope this doesn't mean you had problems with the guy selling the Jaen?
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Reverb has become a corporate shit show.
Abandon ship
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I haven't used ebay for years, but still use Reverb, despite their going downhill after being bought out. I fortunately haven't had any issues buying/selling, either. I also buy/sell here, on TGP, and on Talkbass; my local market is not good, so for you guys not using Reverb anymore, where else do you go for a wide selection of good stuff??
Thx.
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Reverb has support?
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I say we call reverb out give them as much grief and bad publicity as possible. I would not sell a guitar through them or buy one.
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I too have become disgusted with Reverb, in light of a recent ‘near miss’( of losing my payment) with a scammy seller. Fortunately PayPal came through quickly with a refund.
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Well, we are a tiny sliver of the guitar buying community. Reverb.com probably wouldn't even notice. This is really something that needs to be hammered on bigger groups like TGP, etc. And state/federal attorneys general, if there is scamming and fraud involved- which is likely to be interstate in nature. Reverb.com get investigated as an accomplice a few times, that oughta get their attention.
Originally Posted by deacon Mark
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No, not at all. Originally Posted by CliffR
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I was going to ask similar questions - Reverb started out as better than eBay but it seems like they are about the same. Anyone have any problems with eBay lately?
Obviously craigslist is good too... so maybe the order is: CL > eBay > Reverb
Other thoughts on buying/selling in US?
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I've had no problems with ebay. Sellers there, at least the ones I've dealt with, seem to be more than eager to keep buyers happy. I just had an issue with UPS delivering a shipment to the wrong address, or otherwise losing it, and I got a quick refund, even though UPS said they had delivered it. I suppose (hope) UPS had to eat the cost. The UPS truck drove by my house while I was working in the front yard, the driver waved and kept going, and I got an immediate notice of delivery. But that had nothing to do with ebay or the seller, and both were quick to make it right with me.
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Yeah, I mostly stopped buying there after I bought a "mint" AS-200 (at a mint quality price) with so many finish cracks and chips that it looked like a U.S. road map. Reverb wanted it sent back to them not the seller and they declared they could find no problems. They must have hired visually impaired help that year :-)
The only way I'll buy through reverb is if the seller is within driving distance from where I live in south Florida and I can see it and play it. You can understand that this does not happen too often!
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They noticed enough that a few years ago, I posted about a bad experience here and they replied to the thread listing personal details about my account...Very unscrupulous ... Originally Posted by Cunamara
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Whenever I post any music gear on CL, i'm besieged with spam offers from nigerian buyers who are buying an instrument for their grandson but ask if I mind cashing a check for them in addition to sending them the gear... Originally Posted by tomems
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A large part of the problems can be blamed on the buyers and sellers. Put yourself in Reverb's shoes for a minute.
Some sellers don't list their item properly either intentionally or innocently. Some items that arrived damaged could be faulted to the shipper or the packer.
Some buyers have remorse or got something they didn't expect. I know that some have even intentionally broken guitars in order to undue the deal.
I'm not defending Reverb, but it does suck to be them. A fraction of guitarists have no business buying or selling due to their emotional instability.
Fortunately, most who use Reverb seem okay. Yet it's not unusual to have a reasonable person matched to one who is either inexperienced, unreasonable or corrupt.
Reverb should have explicit rules and processes for disputes. Resolution must be expeditious.
When I ship something I take a lot of pics during the packing and send them to the buyer. I admit that I get better every year.
There are countless stories I've heard over the decades involving eBay, CL, TGP, etc. I've even heard of them with in person transactions in which the buyer has the guitar a few days then decides he is unhappy about something.
Reverb is not faultless, for sure. But some people using Reverb cause a lot of trouble for the rest of us.
I recently got a "buy it now" minty looking ES-345 on Reverb for under a thousand bucks. I was pretty sure it was a scam. I did my due diligence very quickly regarding PP when the deal fell through. It did fall through and I got my money back promptly. It was an interesting experience dealing with a moderately sophisticated scammer. Two days after the purchase I contacted PP because the tracking info didn't look right. I got a contact at PP I talked with every other day for less than a week. She determined it was a scam. I got my money about a week after I made the purchase. In my final discussion with her I told her that I probably shouldn't have even bid on the guitar because it seemed too good to be true. She strongly disagreed and said she sees even better deals than what was offered me happen every day, ones I would not believe.
It's an adventure and not for the timid.
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Still waiting for a response nearly a month later, see my email to their customer support…
Hi
I’m still waiting for a proper response/resolution.
I first reported the guitar was not as described on the day I received the parcel. I reported this by reverb chat with an agent who said he would email but never did, on 12/12/25.
Having received no email as promised, I reported the issue again via Reverb chat on 19/12/2025.
This time I did receive an email response, which is this email I am replying to.
However I still have not received a response from Reverb which I find totally unacceptable.
It is not a difficult case to resolve. The guitar was very clearly not as described in several ways, all of which were covered in the chat, and photos and videos of the long list of faults are very clearly documented in the char with the seller, with whom I tried to resolve matters, and who refused my refund request on multiple occasions.
For clarity I will re-state again the faults.
The guitar was described and in excellent condition in the listing. In the chat with the seller before I purchased it he described it as being mint, which as you will be aware means as new with no signs of wear.
I also asked specifically of there was any checking of the nitrocellulose lacquer and he told me there was none.
When I received the guitar, it had:
1/ Heavy play wear.
2/ Significant lacquer checking
3/ Had significant structural issues in that it was clear that the neck had come unglued and had had to be re-glued.
There is a photo on the chat that shows lacquer checking, damage caused to the heel area when the neck came loose and glue marks from the (inexpert) re-setting of the neck.
4/ The guitar has an extremely high fret that means it has a massive buzz and needs at least a fret dress to be playable. There is a video showing this on the chat.
5/ The electrics in the guitar do not work properly due to a bodged re-wire.
One tone control acts on both pickups, the other does nothing. This is clearly shown in a video on the chat. The seller has admitted in the chat that this is the case but claimed it was a ‘cool frature’. In case you are not sure I can comfirm (as any guitarist would be able to) that the controls on the instrument are not meant to function in this way.
THIS GUITAR HAS 5 EXTREMELY SIGNIGICANT FAULTS THAT MEAN IT IS NOT AS DESCRIBED. IT IS NOT A DIFFICULT CASE TO DETERMINE
I am somewhat disgusted by the poor level of customer service and unacceptable wait times, and would contrast this with the excellent and prompt customer service offered by platforms such as ebay.
I will be sharing this email on online forums as I think potential Reverb users need to know about the risks they are taking in using the platform.
I have also made my professional musician colleagues and pupils aware of the issues I have with Reverbs unacceptable customer service delays.
I would appreciate a prompt resolution of this. I will shortly be looking at legal options and taking this up with my bank, as I consider Reverb taking my money and leaving me with a totally unacceptable product with no resolution as akin to fraud.
I look forward to your prompt and proactive response.
Paul Gray
Sent from my iPhone
On 16 Dec 2025, at 19:58, Support <[email protected]> wrote:
?##- Please type your reply above this line -##
Hi Paul,
This is Daniel at Reverb.
This is regarding order xxxxxxxx Due to the nature of the order, I’m going to upgrade your request to a dedicated team who handles Reverb Protection cases. An assigned agent will reach out to you and your seller via your email address on file with us. They’re currently handling a high volume of cases, so wait times may be longer than usual, likely more than 5 business days.
If you have any questions about our process, please visit this Help Center article.
Best,
Daniel A. | Support Specialist
Reverb
Support
Visit
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The correct contact info for Reverb support is on the back of your credit card.
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For selling I have a friend who has a shop and I consign with him. Originally Posted by marcwhy
A bit less cash but lots less headache.
Also I’m not buying, I’m doing Swedish death cleaning.
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Recommandations for Hollowbodies for $600 and under?
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