
Originally Posted by
diminix
Just now: hate it, because it is not working at all, a non starter literally. Additionally I had to run through the typical frustration process due to failing software products.
Bought cubase yesterday from Thomann with a Steinberg UR 12 audio interface. After an endless process of registration ("MySteinberg"--man, do I need an online account with yet another password protected access for any piece of sh**?), downloading and installation on Windows 7 my first attempt to start cubase was croaked with the message "This Steinberg product doesn't support Windows basic design or designs with high resolution. Choose another design." Great! I shouldn't use another design on my working desktop, but did it anyway. Not working nevertheless. Tried to find something in the MySteinberg support forum. Forum doesn't provide any search mechanism, though the FAQ states the opposite. Then tried to find out, if I could call somebody at Steinberg. I can, by using a 0900 rip off telephone number, which I am not willing to use. Blood pressure 200/100. Write a service call to Steinberg from MySteinberg, System doesn't accept my entrance due to a lacking eLicense number. Since my MySteinberg account data has the eLicense number empty, I am tempted to click the "i" info link near the input field for that number. An info popup pops up, informing me that I have to enter my eLicense number into the input field. Thanks for the info! Doesn't matter anyway, because FireFox hung up on that popup. No way to get out, can't even close FF, had to kill the process. All text typed in to describe my problem is gone. Blood pressure 220/100. Wrote everything again, put a question mark into the beloved eLicense number input field. After 24 hours, no answer yet...
Since I am a software developer and giving support to our software by myself, I know that supporting software isn't an easy thing at all. But this Steinberg experience--man, there is only one cure for all people involved in creating such an experience: bastinado.
With blood pressure back to normal, I googled for that problem this morning and found the probable cause of non starting cubase: my graphic card doesn't support DirectX 10. DX10 is required for cubase 8. The Thomann website doesn't specify that in the system requirements for cubase. Now I am sitting here, thinking what to do... The UR 12 is a well made box, would like to keep it. But then I would have wasted money for a software not working, and I had to spend another USD 60 for Reaper, which seems to be less demanding in its system requirements. How do I love modern life, easy and self-determined...
Sorry, that was needed to let off steam!
Robert
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