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I purchased a case from Mr. Benedykt recently - Benedykt Art Case – The best handmade cases. Sent all the measures of my guitar. But, when I received the case, it did not fit my guitar, it is too large and the guitar moves a lot inside, making the case unusable. I contacted Mr. Benedykt and my email address was immediately blocked after the first email exposing the problem. Also tried contacting Mr. Benedykt over Instagram and Facebook, and got no answer.
What should my next move be?
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01-06-2025 03:40 AM
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Was the case built to the exact measurements you supplied?
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I don’t like the sound of that. Please keep us posted on your dealings with Mr. Benedykt.
Originally Posted by manatttta
Keith
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I do not think it was. It is a tiny bit too large, but enough that the guitar moves around inside the case quite a bit. It does not fit my thinline L-5, BUT... it fits perfectly a regular L-5 of a friend of mine. Originally Posted by skiboyny
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I would sell it to an L-5 (or other 17 inch bout guitar owner), take whatever loss you incur and call it a day. If the maker will not make it right, going after him for the small amount of damages you will have incurred is more trouble than it is worth. Especially if you do not live in Poland. Originally Posted by manatttta
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His facebook page says he was born in 1993 and his website says he has 34 years experience.
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Maybe, but I feel like the history should be known so that others do not fall for the same problem. Originally Posted by Stringswinger
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Then perhaps you would be willing to upload some photos of the case, guitar, guitar-in-case, etc.? Originally Posted by manatttta
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From the website: Benedykt-art-case since 1987. Originally Posted by garybaldy
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The About page says his parents started making cases in 1987. The cases don't seem to be hard, rather soft cases. Made from Eco-leather, which is something I've never heard of, but probably involves the death of many naugas, for their hydes. Since the buyer has to provide measurements, the possibility of incorrect dimensions seems to be somewhat higher than negligible. But I never heard of this business before, so I can't say anything good or bad.
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You measured the guitar, did you measure the inside of the case to compare? One would think the case would have to be at least the same measurements if not slightly tighter. Originally Posted by manatttta
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Yes, it is 0.5-1cm bigger than the guitar, which is enough to cause the problem. Originally Posted by skiboyny
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That's a really small margin, almost sounding like a perfect fit. You can use a couple of guitar clothes to completely stabilize the guitar if you want, as they are handy to have in a case.
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It sounds like a small margin, but it makes a lot of difference. Originally Posted by Alter
For a 600 EUR case, I would expect a premium product with a perfect fit though, not some caase where I need to add padding to stabilize the guitar.
Apart from that, the worst part is that the seller just plainly refused to discuss any issues and just blocked me completely.
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I think it's important to state that the case was made larger than the measurements that you supplied. It shifts the blame from the user to the manufacture. Unfortunately there are 2 parties involved in the making of this case. You have the responsibility of supplying accurate measurements, and he has the responsibility of making the case exactly to these measurements. Either could be at fault. It's easy enough to make a mistake on either end. Got to be big enough to own up to it. Originally Posted by manatttta
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Wise beyond his years, but making up for it in a shortage of professional courtesy. Not a good way to run a business. Originally Posted by garybaldy
I hope it works out and you can put this behind you.
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Those look really nice. There are some pretty crafty sleuths here, let's see what happens.
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Photos? Originally Posted by manatttta
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A deviation of 0.5-1cm seems within the realm of material variance and doesn't sound like an error on the builder's part. What part of the case is too large? If it's just around the body I'd use a high quality microfiber cloth in the case to stabilize the guitar. It's generally not a big deal for the guitar to move half a centimeter in a case IMO.
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Make lemonade?
https://www.accessbagsandcases.com/p...ories/padding/
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Not that they were right in cold-shouldering you but €588 is the price of a standard case. A custom case starts from €930. You paid for and got a standard case made for a standard Gibson L5. Originally Posted by manatttta
Price list – Benedykt Art Case
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And apparently it fits a standard L-5 perfectly (post #5), but not the L-5 thinline that the OP has. Therein lies the problem- the case compartment is probably 2-3 cm deeper than what would fit the guitar, which also translates into some space around the sides. To me that is a reason to buy a custom case, but perhaps the maker saw "L-5" and thought "yep, I've got the pattern for this" and didn't think "huh, an L-5 thinline, better pay attention to those dimensions." I wouldn't want to have to pad the guitar in that dimension to keep it secure.
If the maker is outside of the OP's nation, there may be EU regulations that apply (I don't recall if the OP has said where they live). Otherwise, I think Stringswinger's suggestion is spot on- sell it to someone with an L-5 that it fits perfectly. There are other makers of high quality gig bags and cases.
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Doesn't the Gibson L-5CES Thinline have a soundboard/plantilla that is the same as the regular L-5CES, the difference being only the rim depth? Would not a base pad such as that sold by Access or a thick bath towel solve the problem of the case not fitting well? If it fits a regular L5CES it should fit an L-5CES Thinline except for the rim depth.
Just trying to make lemonade out of lemons. I surmise the Polish maker heard L5, didn't really take a good gander at the rim depth dimension, and shipped the OP one from his standard stock. Ignoring the OP still isn't good customer service though.
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Not good customer service and a poor business decision in a very connected world. Until this thread, I had never heard of this company making cases for guitars. Now I have and it's not a positive 1st impression. Given that I am in the US and the manufacturer is in Poland, the odds of my ever placing an order would have been low, so he hasn't really lost anything as far as my business is concerned. But many members of this forum live in Europe and might be potential customers.
I have to admit that while a bath towel or something like that might work, I wouldn't want to have to do that when I ordered what I thought of as a custom case to fit my instrument.
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That's a lot of money to pay for a case made in Poland..
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