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Jack, have you tried a GB200? I absolutely love mine. And the build quality is impeccable.
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12-11-2021 03:08 PM
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I had one for a couple of days. Unfortunately, it was a feedback machine. That and the PM200 are high up on my list but they seem to be very rare in the USA
Originally Posted by Gitfiddler
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That's why Mr. Benson puts clear tape over the F-holes of his GB200 as well as his smaller-bodied GB models. Originally Posted by jzucker
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Yeah, i know. I put tape on mine too and it helped but the top is so resonant that it feeds back even with the tape. However, it's a great guitar and I'd still love to have one. Originally Posted by Gitfiddler
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It’s a horrible addition! Originally Posted by Stringswinger
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Often, when I sell one, I soon feel that there has been a horrible subtraction. Originally Posted by skiboyny
(I couldn't resist playing off your spelling mistake)
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I recently picked up the top of the line left handed Ibanez hollow body for a steal. The good news is it sounds great and was cheap. The bad news is, someone literally forgot to do any fretwork on it. Vibrato feels like sandpaper, and there are several high spots, and the nut needs work. I was going to toss it up to it being left-handed, and no one really being able to play it, but I was pretty surprised considering Ibanez's reputation.
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You seem to have bad luck, but it seems like you don't ask enough questions before buying and then complain? Whenever I buy a guitar online, I insist on pics of the neck. From both sides, and two more looking straight up & down nut to heel from both ends. If they don't do it, I walk away. It would have behooved you to have done that. Not excusing their sloppiness, and charging you for shipping both ways is out of line.
BUT caveat emptor.
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Between my horrible spelling and the well meaning spell check, I don't stand a chance. Thanks for pointing it out.. Originally Posted by Stringswinger
Often, when I sell one, I soon feel that there has been a horrible subtraction.
(I couldn't resist playing off your spelling mistake)
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[update]
You may have read an earlier posting about a brand new Ibanez AS2000 I ordered from Ibanez and how the neck was bowed and the truss rod was maxed out and could not adjust the bow out of the neck. The dealer will accept returns but is charging me for shipping both ways because they think it's not their fault.
Well, I contacted Ibanez and heard back from them and they are standing behind the dealer and saying that the easiest solution is to accept an exchange or send it to Bensalem PA for repair.
Pretty unbelievable treatment, particularly for a former endorser. I will not recommend or support their products any longer.
I also tried to call their support - stayed on hold for 10 minutes listening to van halen and then got transferred to a non-working number.
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Business today is done with a very shortsighted view. Playing the long game seems to be out of style. The executives all want immediate profits to raise stock prices and make a killing on the stocks. Making things right with too many disgruntled customers gets in the way of those stock gains. Originally Posted by jzucker
Try talking to a customer service rep. IF you get through the computerized phone tree, you get to talk to someone at a call center in India who often cannot even understand the problem. Getting disconnected happens frequently. What are you going to do? Sue the deep pocket company? Look up Pyrric victory, because that is what you get if you win.
A safe plan for a jazz guitarist is this:
Get an issue free, fine Gibson archtop and a point to point wired old Fender amp (and play them before you buy or get them from one of the few reputable dealers left). Find a local guitar tech to maintain the guitar and a local amp tech to maintain the amp. Buy insurance so if either tech ever makes off with your gear (or if it gets stolen from their shop or your home or from a bandstand or your car), you are covered.
Or you can take your chances and get stuck with a big shipping fee due to corporate malfeasance.
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An interesting point. I've know my tech for decades, we are friends. He is the main guy in this area, honest, has a huge tooled shop in his family home, and usually has several dozen guitars waiting. But he doesn't provide any kind of receipt or claim tag when you bring something in, you just walk away. Only when you pick it up and pay does he give you a receipt.. I always wonder, what if something happens to my guitar while it's there? I have no proof that I brought it in. Originally Posted by Stringswinger
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I kinda don't understand, are you wanting a refund, or a replacement? What do you mean by shipping "both ways" if you are asking for a refund?
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I always ask for a receipt from the techs just in case. Originally Posted by Woody Sound
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On a new guitar? I would have to assume that problems like this would be spotted and taken care of. Originally Posted by Woody Sound
I bought two guitars this year, one a year old and one new, and it never occurred to me to go to those lengths.
Paying shipping both ways on a defective instrument is crazy stuff.
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It is an illegal practice as it violates the implied warranty of merchantability. But remedies for the consumer can be tough to get. Using an American Express card for online purchases is what I do. So far so good. When I have had a problem, they have made it right. Originally Posted by bluejaybill
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Is it disappointing not being able to trust neither the manufacturer, Ibanez, nor the retailer. Shame on the both.
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If it was me and a new guitar I would ask for an exchange if I like the guitar. They should pay the shipping freight for sure but probably would not do that as such. Depending on my mood I tell them that I plan to make sure the shop's name was mentioned in various places as a one to avoid. Already at least for me I would avoid the place you bought the guitar from if I knew who it was. In the end a new guitar should work fine no issues. It may need slight tweak setup that is dependent on the player as this can vary. Truss rod max to the limit is certainly not a guitar to deal with in any case. Truss rods are not miracle workers but they should perform and allow an adjustment. To me if the guitar is made correct the truss rod really only needs to be snugged in place no real tension. Guitar necks normally will do a bit of a bow overtime but not always. The amount they bow should be very little and within 6 months of initial adjustment they should stay that way under ordinary use.
I have not adjusted the truss rod on any of my guitars that have in years and in some cases never made an adjustment. I have never touched the truss rod on my 49 D'angelico in the almost 37 years I have owned it. The 37 does not have one only the rolled bar. Truss rods have much improved in technology over the years in guitars especially with the 2-way adjustable truss rod. However truss rods are not supposed to make up for wood that is not properly seasoned and dried. Neither can a truss rod make up for a poor fit or poorly done neck. Ibanez from all I gather is pretty good with QC but even the best at times have issues.
One thing I would have done with this guitar if I had bought it would be to take all the string off. I repair guitars so I am in a different camp maybe but any player can do with only need a good straight edge. Then I would get my trusty straight edge and take a reading of the relief without the strings. I might even let the guitar sit unstrung for 2-3 hours before I did this. Then I would release all the tension in the truss rod and see what happens. This would be the gold standard for determining the extent of the neck problem and the truss rod's ability to work. Finally depending on what I found out I might do one of my truss rod pre-adjustment setting.
With the strings off I would then add block to both ends of the neck at the 1st and 15th-16th fret. I then have a piece of rock maple I put on the blocks and using a Jorgensen clamp in the middle, I adjust the bow of the neck to the amount of relief I want (.10). Then I would tighten the truss rod back up and snug it where it was tight. I also would be checking and counting the turns on the truss rod to do get to this point. If my explanation makes sense this should tell you all you need to know about what the truss rod will do and is capable of doing. Of course then string up the guitar and see what you get for relief.
It could actually cure the problem it that a new "set point" is established and you have a working truss rod. It could actually get worse and be the opposite. It may not change much, but I actually believe it will change more than you might think. I also should point out that depending on the guitar I am working on I have be know to use my neck jig to make truss rod adjustments even on a working truss rod. It is good to note that a one-way truss rod that removes relief I do not adjust with the strings on the guitar. Many very competent repairmen do and even are adamant, that they adjust the truss rods under full string tension. That is how they are designed to work as they claim. Personally I am not in that camp at all. One way truss rods pulling tension back on a neck that is already under string tension, is not something I like.
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I see that Jack already attempted to obtain redress via the dealer as well as Ibanez, without success.
That said, if this were me I'd blow up Ibanez on their 'support' page as well as their social media-facing platforms (i.e. Facebook, Twitter etc.), being careful to restate exactly what occurred without any exaggeration or hyperbole. Avoid defamation at all costs and present any evidence to support your allegations, and restate what solutions have been offered by Ibanez.
IBANEZ GUITARS | SUPPORT | Contact
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the dealer sent me a pre-paid label to return it but is subtracting the shipping to and from me from my refund. Originally Posted by Woody Sound
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At this point, it's not worth it. The shipping both to and from will amount to somewhere around $150-$200 (estimated) and at this point, I'll just eat it but I wanted to let other folks know about it. I'll reveal the dealer's name after I get the refund. Originally Posted by Gitfiddler
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As much as I hate paying out any money, for something faulty, sometimes you have to accept one way costs because the shop could rightly argue, that this is a cost you should have incurred, travelling to the store in person. Which you didn't do because you decided to stay at home and essentially paid someone else, to do it on your behalf. Originally Posted by jzucker
Basically, if you hadn't have bought it online, you would have incurred some travel expense (unless you lived next to the store). You could have driven to the store to find the neck was a banana and driven home p*ssed off. You still incurred gas prices, potential parking prices and time costs. None of which you can charge the shop for (unfortunately lol).
Anyway you know all this but I'm saying it because I've had this experience several times and this reasoning, is the only thing that makes me feel slightly less annoyed, when this situation happens to me. Of course your milage may very but if you consider it in this way, it takes some of the sting out.
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I think that's a theoretical implication though. No business I know of charges you shipping on a defective item. Amazon doesn't, sweetwater doesn't, musician's friend doesn't, reverb doesn't. The job of the seller is to make the article live up to the description and in this case, I specifically asked about the action, neck bowing, truss rod functionality and was told it was all fine and that they'd do a final setup prior to shipping it to me. I also asked them to put .011 or .012 strings on there but they didn't. It still had the stock strings from the factory on it (d'addario .010s) and this was confirmed with the owner... Originally Posted by ArchtopHeaven
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Uhhhh.... I guess you don't know Jack. Sorry, pun not intended. I have known Jack for probably 20 years on different Internet fora and he is a highly diligent buyer over the Internet. But when you deal with a seller who simply fails to provide the requested information or even do a basic five minute inspection on the item, there's not a lot that you can do. I hope he gets it resolved. To me it is unconscionable that the seller is charging him for a return shipping. Jack is being more reasonable than I would be here; I would've gone after the seller through my credit card company to get my money back, all of it, and then the shipper can pay for shipping if they want the damn thing back. Originally Posted by Woody Sound
By the way, if you buy an instrument from Jack, it's going to be perfect in terms of setup and playing qualities and the price will be fair. I know it seems like he has a lot of trouble with this sort of thing, but his standards are high and he moves a large volume of guitars in and out of his rotation. To be honest, reading Jack's reviews and watching his videos on equipment has saved me a lot of money over the years.
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I don't disagree but there is more than one business model. Sometimes you buy something off amazon and it has to be shipped back to the EU and you have to wait 14 days for your money back. Originally Posted by jzucker
Makes you wish you had bought the item locally for slightly more money and not had all the hassle.
Anyway well done for getting them to pay half the costs. Cheeky buggers.
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