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  1. #1

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    They don't pay you until you ship, but then it takes another few days?

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    The Jazz Guitar Chord Dictionary
     
  3. #2

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    Reverb just raised prices the outfit is a mess. Ebay back to it or this board.

  4. #3
    Yeah - I just experienced the change at Reverb as well! I met the founders of Reverb many years back at a Winter NAMM Show just after they had launched. Super nice guys with a really good idea that over the years they developed into a really great reality. Loved that they competed with eBay, lowered the commissions (and forced eBay to as well) and catered to musicians specifically.

    I just found out last week, after experiencing one of their new policy changes, supposedly for “our”, the users benefit, that they sold out to Etsy! And that new policy change I was told was implemented to improve service and “benefit” the community? Let’s just say that I now know why I didn't perceive it as an improvement for the myself or the Reverb community, as much as I saw it as a benefit and new “profit center” for them! Sad! ?

  5. #4
    So it seems like you can't use paypal anymore, you have to use their system. They're holding your money for at least 3 days AFTER payment sent and then transit. Bizarre. I think maybe they're just banking on interest.

    You may be right about going back to ebay for selling.

  6. #5

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    Reverb does provide a great market place for musical instruments and accessories - but has restrictive protocols governing payment, shipping and refund/ return policies - along with nebulous fees presented at the completion of a sale.

    Don’t expect an expeditious process like calling a Merchant and giving them charge card info - and having a “next day” delivery with your choice of shipment. Reverb controls the entire payment and checkout process.

    There are pros and cons of using this platform - but I have found some great instruments searching thru Reverb.

    In fact, I don’t even bother searching on EBay, or worse Gbase , the later of which is known to contain aged listings of sold inventory.

    This is by no means an endorsement of Reverb - just adding more insight to the post.
    Last edited by QAman; 08-01-2020 at 12:49 PM.

  7. #6

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    I was an early adopter of reverb. It was great. Even after eBay lowered it's fees to match reverb, I continued to use reverb. When reverb said you could not PayPal (could not get paid as a seller that way), I quit. Then the fees increase just insures I won't be back. It's a real shame, it was better than eBay... even tho it doesn't have the coverage bay does, I preferred reverb. So for me, it's back to eBay. But even then it's a last resort- I always try selling on several gear forums first, for a week or two.

  8. #7

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    Not being able to use PayPal is going to cost them a lot of customers..

  9. #8

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    i say to boycott reverb and let them know we do not like what they are doing. A very long time and respected dealer told me he is tired of reverb and them telling him how to do business. He was in business long before reverb ever was even thought of. Just look at the Gruhn. He never uses Reverb and the whole set up is just not what I see as the winner for all involved. I agree with Qaman that reverb has done some things ok and specific but at this point they have made enemies with their base..............................I am boycotting them and I have a guitar for sale on there sight too.

  10. #9

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    Interesting topic. I have several questions/comments. First, I have bought and sold maybe 20 items on Reverb. All of the transactions went well.

    From my limited experience, it appears there is greater buyer and seller protection there than elsewhere. Is that right or not? If they no longer allow PayPal, why not use a credit card or bank account?

    In terms of PayPal, does it offer the same buyer and seller protection as Reverb without PayPal?

    If I buy or sell something on this forum, is it basically through PayPal, and how much trust is involved? Somebody on this forum recently sent me a PayPal payment, then changed his mind. I refunded it, no problem. But would everybody do that

    Now let’s address the Reverb fees. Are they unreasonable? After all, you get great exposure and supposedly better security. Of course, it would be better to sell/buy it here or locally first without the fees if you can trust the buyer/seller.

    What about Ebay? How do they compare in terms of buyer/seller security? I am willing to pay a little more for that.

    Next, what about the Gear Page? I have noticed that stuff listed there often moves fast. I thought the Gear Page management said PayPal was not a valid payment system on that site. Maybe I misread. Then how do you negotiate transactions there?


    Finally, I think that Reverb’s decision to delay payment for a few days is a nonissue in light of bigger questions.

    I have some stuff to sell and may be willing to buy at the right price. What do you think?

  11. #10

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    As far as I can tell, regardless of how the buyer sources payment... credit card, PayPal, etc... it all passes through the Reverb payment system before the seller receives "payout", to use Reverb’s term.

    Finally, I think that Reverb’s decision to delay payment for a few days is a nonissue in light of bigger questions
    This is the most distasteful change, in my opinion. In addition to the higher transaction fees, sellers are now forced into giving Reverb interest free loans.

  12. #11

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    I'm guessing they dumped PayPal as it's an ebay company and they felt it was a conflict of interest.
    Anyone know what their fee increase is?

  13. #12

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    Quote Originally Posted by wintermoon
    Anyone know what their fee increase is?
    A healthy 43% increase from 3.5 to 5 percent.

  14. #13

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    Quote Originally Posted by wintermoon
    I'm guessing they dumped PayPal as it's an ebay company and they felt it was a conflict of interest.
    Anyone know what their fee increase is?
    No, PayPal split off from Ebay several years ago. It is a separate company. Indeed, it appears Ebay is also phasing out PayPal, not sure about that. The fact is, PayPal is now a huge factor in this field.

  15. #14

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    Quote Originally Posted by Michael Neverisky
    As far as I can tell, regardless of how the buyer sources payment... credit card, PayPal, etc... it all passes through the Reverb payment system before the seller receives "payout", to use Reverb’s term.



    This is the most distasteful change, in my opinion. In addition to the higher transaction fees, sellers are now forced into giving Reverb interest free loans.
    For a few days? How does that matter? The idea of interest-free loans means nothing these days, when banks, money market funds, etc. pay virtually nothing.

  16. #15

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    Ebay no longer allows PayPal as a payment method. They push their own credit card, but accept any card or bank transfer. I have no idea why both sites abandoned PayPal. It's not a huge deal to me, because I can use the same credit card that I use for PayPal, but I do find it interesting.

  17. #16

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    Quote Originally Posted by sgosnell
    Ebay no longer allows PayPal as a payment method. They push their own credit card, but accept any card or bank transfer. I have no idea why both sites abandoned PayPal. It's not a huge deal to me, because I can use the same credit card that I use for PayPal, but I do find it interesting.
    If true this must've happened in the last couple weeks as I was paid through PayPal within that time frame on ebay.
    The Reverb increase and this PayPal change is all news to me, the majority of my online transactions are via PayPal, I'll need to look into this.

  18. #17

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    Quote Originally Posted by sgosnell
    Ebay no longer allows PayPal as a payment method. They push their own credit card, but accept any card or bank transfer. I have no idea why both sites abandoned PayPal. It's not a huge deal to me, because I can use the same credit card that I use for PayPal, but I do find it interesting.
    Is the "No Paypal" thing on eBay country-specific? I use eBay Australia and have still been able to use Paypal - at least as recently as last week.

  19. #18

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    I buy stuff on ebay all the time, and some time back they notified me that PayPal was being discontinued, and that I had to use a credit card. They really pushed their card, but I have all the cards I need. The only payment method that shows up is the credit card. Perhaps they still accept PayPal, but they haven't told me that.

  20. #19

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    Sounds like they were trying to lure you in to anything but PayPal.
    PayPal is still accepted on ebay. There's likely some kind of agreement between PayPal and ebay along the lines of "we as ebay encourage you to pay another way than by using PayPal, but we'll still accept that method if need be as long as we get the commission, but we're not mentioning that Pp company anymore"

  21. #20

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    Quote Originally Posted by wintermoon
    but we're not mentioning that Pp company anymore"
    Could this be a region-specific thing? I still see the PP logo on ebay listings here in NoCal, and I just bought a Dumble Overdrive Special on eBay moments ago using PP.

    OK, actually, I bought some shampoo, but the part about using PP was true :-)

    Can individual eBay sellers choose to accept only certain forms of payment?

  22. #21

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    @Phil59, The Gear Page discourages PayPal "gift" transactions, since they do not protect anyone.

  23. #22

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    Quote Originally Posted by Phil59
    For a few days? How does that matter? The idea of interest-free loans means nothing these days, when banks, money market funds, etc. pay virtually nothing.
    You are not thinking big enough. Read up on the financial market and overnight loans. And take your 5% fee and scale it up by the number of Reverb transactions in a 72 hour period. And "these days" will not last forever. When I was looking to buy my first house interest rates were 18%

  24. #23
    I sold a guitar late last week, and the payment cleared, yet still has not shown up from them in my account. These people are getting bad. I think I'm done selling anything but small stuff on reverb.

  25. #24

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    Quote Originally Posted by Michael Neverisky
    You are not thinking big enough. Read up on the financial market and overnight loans. And take your 5% fee and scale it up by the number of Reverb transactions in a 72 hour period. And "these days" will not last forever. When I was looking to buy my first house interest rates were 18%
    Well, I am thinking big enough. Your point about how this benefits Reverb is right. My point is that it is irrelevant to me as an individual seller on Reverb. Yes, I remember the days of high interest rates. That was then, this is now--the new abnormal.

  26. #25

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    I ask Reverb a question about buying a guitar overseas and duty fees. They are clueless as I explain it was an American made guitar and thus no import tax. The person answer was not very nice and certainly a paid employee who knew nothing of what goes on in music business. The thing is reverb has the data base and they site is loaded with very nice guitars for sale so it will take a lot to unseat them. I also note that many at least, of the nice high end jazz guitars for sale have been for sale for years. This includes my own on the site right now. There are many dealers an/or individuals who have a crazy idea of what a guitar should sell for.

    Classis example is to look at the prices on reverb and then look at prices that well know dealers are charging. There are 3 or 4 real D'angelico for sale that have sat for many years. My guess is they are simply like me and my own guitar on reverb for sale. I don't have to sell it and it cost nothing at the moment to have it advertised. Reverb is not really out anything either as mostly the smaller sales are keeping the bills paid. I buy small items like wiring harness or parts no big deal, but a guitar running 2-10K$ cost to sell.

  27. #26

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    It is all about transaction and processing fees. Even though the individual fee for most transactions is low, maybe pennies up to a dollar, repeat that millions of times a day (in the case of eBay) and we're talking real money. In the Internet economy, small transactions repeated many many times is how that revenue is driven. Keeping that money for one's own business and not giving it to someone else is therefore essential.

    I remember a few years ago having some work done on a pickup by Kent Armstrong and asking him how he wanted to be paid for it. He told me to send him a check and that he doesn't take credit cards because "I didn't want a silent partner in my business." I don't know if that is still true.

  28. #27

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    A pedal I had on Reverb sold Sunday (8/2), I shipped it Monday (8/3) and immediately entered the tracking number into the Order Details. I paid my own shipping costs and did not use their shipping label. The money was received in my account today (8/6).

    I sold it for $130.00 + $12.00 shipping, $142.00 total. The deposit in my account was for $132.95.

  29. #28

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    Quote Originally Posted by Betz
    A pedal I had on Reverb sold Sunday (8/2), I shipped it Monday (8/3) and immediately entered the tracking number into the Order Details. I paid my own shipping costs and did not use their shipping label. The money was received in my account today (8/6).

    I sold it for $130.00 + $12.00 shipping, $142.00 total. The deposit in my account was for $132.95.
    Sounds good to me!

  30. #29

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    Quote Originally Posted by Betz
    A pedal I had on Reverb sold Sunday (8/2), I shipped it Monday (8/3) and immediately entered the tracking number into the Order Details. I paid my own shipping costs and did not use their shipping label.
    Same here... only I'm still waiting for Reverb to release the funds. Despite a 100% favorable rating over half a dozen transactions this is my first time not using PayPal. Since I'm new to Reverb Payments, apparently, I must wait a few days until after the item is delivered tomorrow.

  31. #30
    I have no problem with the fees. But it took them 4 days to get my payment to my bank.

  32. #31

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    I have been fortunate as both a buyer and seller on Reverb. Great marketplace. Just sad that the seller fees went up. I have lately been using Facebook Mktplace to great avail. It’s kind of the Wild West and you get loads of “is this item still available?” and “are you interested in a trade? I have a mint (insert beat Behringer pedal name here)”. But, I’ve moved a ton of gear in my efforts to divest of much of my gear over the past year that way and met some nice people. And best of all, it’s still free.

  33. #32
    So there's a certain amp I've been wanting to try, not sure if I'd like it. Might have to flip if not. Could not get anyone on Reverb to go below $500, even used. Just picked one up on ebay for $295.

  34. #33

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    eBay is a more competitive market place for buyers to operate in then reverb.com is, for some reason. Maybe because reverb.com is not an auction site and that creates a different kind of thinking. eBay sellers might be thinking about what they can get for an item whereas reverb.com sellers may be thinking about what they want to get for an item.

    As a result I tend to find reverb.com pricing to be aspirational rather than realistic. In terms of the psychology of selling and buying, once the seller has set a price he or she feels like they're getting ripped off if they come down on it; for the buyer, if the seller doesn't come down then they feel like they're getting ripped off. Maybe a fair transaction is one in which both sides feel like they lost?

    I remember a few years ago on Reverb there was a guy trying to sell what he presented as Johnny Smith's D'Angelico. He had the letter/bill of sale that Johnny wrote to Hank Rusan when he sold him his 1955 D'Angelico. The problem is that the guitar in the sale was not that the guitar. The seller said that he had bought the guitar from the estate (presumably that of Mr. Rusan, although I don't know if he is alive or dead) and he was completely unwilling to countenance the possibility that the guitar was not the one referred to in the letter, even though it very clearly was a standard Excel and not Johnny's Excel with New Yorker ornamentation. I sent him links to photos of the correct guitar, pointing out the differences, but he was still resistant. I finally had to challenge him to check the serial number of the guitar against the serial number in the letter and see if they matched. I didn't hear back from him after that. The ad stayed up for another year or so, unchanged, but has since disappeared. It did not seem to me like the seller was trying to rip anybody off and that he believed that he had what he thought he had; the mistake may have been made on the estate end when they sold him that instrument. I hope somebody didn't buy that guitar thinking they were getting Johnny's real 1955 D'A. Although it was probably an outstanding guitar in its own right and you could debate whether or not it was worth the $35,000 asking price. "Fair pricing" for instruments like that is far from being an exact science; it is really worth only with the buyer and seller can agree that it's worth.

  35. #34

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    Quote Originally Posted by Cunamara
    eBay is a more competitive market place for buyers to operate in then reverb.com is, for some reason. Maybe because reverb.com is not an auction site and that creates a different kind of thinking. eBay sellers might be thinking about what they can get for an item whereas reverb.com sellers may be thinking about what they want to get for an item.

    As a result I tend to find reverb.com pricing to be aspirational rather than realistic. In terms of the psychology of selling and buying, once the seller has set a price he or she feels like they're getting ripped off if they come down on it; for the buyer, if the seller doesn't come down then they feel like they're getting ripped off. Maybe a fair transaction is one in which both sides feel like they lost?

    I remember a few years ago on Reverb there was a guy trying to sell what he presented as Johnny Smith's D'Angelico. He had the letter/bill of sale that Johnny wrote to Hank Rusan when he sold him his 1955 D'Angelico. The problem is that the guitar in the sale was not that the guitar. The seller said that he had bought the guitar from the estate (presumably that of Mr. Rusan, although I don't know if he is alive or dead) and he was completely unwilling to countenance the possibility that the guitar was not the one referred to in the letter, even though it very clearly was a standard Excel and not Johnny's Excel with New Yorker ornamentation. I sent him links to photos of the correct guitar, pointing out the differences, but he was still resistant. I finally had to challenge him to check the serial number of the guitar against the serial number in the letter and see if they matched. I didn't hear back from him after that. The ad stayed up for another year or so, unchanged, but has since disappeared. It did not seem to me like the seller was trying to rip anybody off and that he believed that he had what he thought he had; the mistake may have been made on the estate end when they sold him that instrument. I hope somebody didn't buy that guitar thinking they were getting Johnny's real 1955 D'A. Although it was probably an outstanding guitar in its own right and you could debate whether or not it was worth the $35,000 asking price. "Fair pricing" for instruments like that is far from being an exact science; it is really worth only with the buyer and seller can agree that it's worth.
    I'm not sure that's true. I have never sold anything on eBay. I bought a few guitars and other stuff there back in the day. All auctions. But I just checked listings for a few Gibson models. The prices seemed no lower than on Reverb. Plus, there were few auctions and many or most did not include the option to make an offer. Unless I'm missing something?

  36. #35

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    Reverb is full of inflated guitar prices. Just check the L5’s at 2 dealers. Archtop.com and Gruhn’s, neither are considered cheap places to shop but just look current l5’s on archtop.com.

    A cheaper than reverb and you are dealing with a known. Gruhn had a mint wes l5 for $6500 about 2 weeks ago. It sold in days. Reverb is just a total wash on expectations in most cases. Like everything lighting can strike a fair deal but otherwise?

    Selling prices on Gibson archtops are not some big secret. If you have a nice Wes l5 it will sell probably $5800-6800. But if you have one on reverb asking $8200. I not going to buy it and it will not sell fast. I am not a dealer just a realist.

  37. #36

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    I suspect some, if not most, individual sellers on Reverb price their stuff high, for a couple of reasons. One, someone might buy it at that price. If not, most sellers want a lower price, so selling for less than the listed price still may get what they wanted anyway. I've only sold one item at the price I originally set, although I got lots of lowball offers on it. So don't take the list price as the expected price, negotiate, because everyone does. List prices mean little on Reverb, so check the selling prices if you want to find out how much something is selling for.