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Originally Posted by feet
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01-27-2019 06:48 AM
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Originally Posted by floatingpickup
This is a long solved problem. Gibson did nothing to help, told me they don't have the tailpieces and only ordered them as needed. I did find a solution but need to keep the source anonymiss.
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Originally Posted by skiboyny
“Customers who purchased product outside the U.S should contact their local distributor for the handling and resolution of all warranty issues as the above-described Gibson Gold Warranty is not applicable.”
Keith
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Gibson doesn't make it easy when it comes to parts for their guitars. In some respects I can understand why. They are no doubt trying to keep copyrights on their products as much as possible. In the end keeping as many things "Gibson" as possible. It's a slippery slope when you need a part for your "Gibson"
Originally Posted by floatingpickup
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That's a shitty way of treating their loyal customers wherever they are. Gibson should not make it so difficult if it can be verified that a broken Gibson part is genuine. Send the broken part in, get a replacement that the customer pays for.
A few short years ago, Cream City Music had 10 NOS B-stock ones for sale minus the silver medallions. Bigsby made them for Gibson but they all had minor finish issues. $395 each. I should have bought one.
I found a heavily worn one for $125 on ebay later. I am not sure if it is genuine to this day. But it is heavy so not made of pot metal; the engraving looks the biz; came with the tarnished silver medallion, and has the correct string ball-end T-bar. Just glad to have a spare.
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I am slightly bewildered (as usual). I have only maybe 6 or 7 times ever VERY seriously needed a part from Gibson. But I have always been able to get it. This includes two iconic tailpieces.
Whether as a pro tech/luthier, or some jerk who actually owned a Gibbo box, I have found that once you break through the “first responder” layer of Gibson tech support, you will find someone to actually understand the situation, smell that you are not some ass-wipe, and deliver the goods.
Sure, Gibson may be arguably the master of shortfall, but they can and do deliver parts when you need them - even if it takes some weaving through the defenses.
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Great that the OP eventually found a solution.
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And still waiting to see details on the guy in the Netherlands who will weld and re-plate an L-5 tailpiece for $20.
Hilarious.
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In any case, great to hear that the OP is back in business one way or another.Last edited by ptchristopher3; 01-28-2019 at 10:48 AM. Reason: to edit
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Sorry life got a bit in the way last year, havent been here much at all and forgot all about this thread. Anyways, Here is Skiboyny's tailpiece after it has been welded by my local shop. It is totally invisible
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Originally Posted by feet
Last edited by fws6; 02-15-2019 at 05:11 AM.
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Originally Posted by Jabberwocky
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Glad I stumbled on this forum, as it motivated me to follow up on repairing my 1939-ish L5 tailpiece.
A recommended brass repairman took a look at the photos and said he could repair the tailpiece for $80 and confirmed the joint(s) would be stronger than before.
Fingers crossed!
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I just experienced the same problem with my L-5CES. I opened the case to change the strings a few days ago and I got the shock of my life. My beautiful tailpiece broke into 2 parts. I couldn't believe it. I did not bang the case or drop it. I take good care of my guitars. I have sent an email to Gibson support detailing what happened and I hope to hear back from them soon. I am hoping they will send me another tailpiece when I send back the broken one. I don't know why such an expensive instrument would have a part on it that is so thin at the bend that it would break so easily. I am keeping my fingers crossed for a possible solution.
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Originally Posted by firelad
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Originally Posted by firelad
Tour of Gibson Custom Shop
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