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I bought a bass head on reverb from a store in texas a week ago. Unfortunately, due to USPS first class mail handling error, the amp is sitting in Anchorage, Alaska (shipping destination is cleveland, ohio) where it's now been for 3 days. I reached out to the shipper who blamed reverb for handling it via first class mail but reverb support says the seller selected that option.
I asked for a refund but seller and reverb refuse. Reverb says I have to wait a minimum of 14 days after the last non-moving shipping indicator to even file a request for a refund. At this point, that will be 21 days after i purchased the amp.
Why does reverb allow a $750 purchase to be shipped via first class mail? That option should only be for picks, strings, items under $50 IMO...
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10-04-2024 08:40 PM
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This is the state of usps today.I live in New York and have ordered things from California or Texas that arrive in Ny in 3 days,only the next day to be in New Jersey and the next day in Pennsylvania where it sits for days.Something that could have been delivered in 4 or 5 days takes 8 or 9 to be delivered.This is what happens when a large chunk of the USPS workforce today is made of temporary workers who really don't care that much.
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Originally Posted by nyc chaz
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It must be a pretty light package since first class maximum weight is 13 ounces.
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Originally Posted by ThatRhythmMan
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I've only had a few snafus w USPS after having sent and received a ton of stuff, usually stuff will find its way to you before too long.
I rarely use Priority anymore, there used to be a 3 day guarantee anywhere in the continental 48 but that hasn't been the case for awhile now.
Ive found ground advantage usually travels about the same speed or maybe a day or 2 later than most priority packages and is significantly cheaper.
All that said, I'm expecting a package that was scheduled to be delivered here just down the east coast today from NY but tracking currently shows its in St Louis, guess it wont be here as scheduled. Why it got routed to the midwest is beyond me.
I wonder if by chance these delays have anything to do w the strike which I see just ended.
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Originally Posted by wintermoon
Seems more likely this was just an effect of being in a big country, where a small, "innocent" misread or typo causing a shipment to end up in an opposite corner of the territory has a lot more impact than in a small country
Annoying when it happens but as long as it doesn't become a systemic problem it's part of life. And I'm not certain if having track-and-trace make it any more supportable btw, or rather less...
It becomes a lot more annoying when a transporter that had been gaining reputation as a fast, reliable solution (GLS) all of a sudden goes on (what seems to have been) a hiring spree of delivery drivers who lack all form for professional conscience. I've had 3 of 4 shipments in a row that ultimately ended up at a delivery point rather than my doorstep, supposedly because I'd asked the driver for that (yeah right, that's why I spent the entire day within earspot of the door). The one that did get delivered was a replacement order for the 1st that had been flagged as lost by the seller (contained perishables), but the outer box was in a sorry state.
I thought it was just us being unlucky but both the personnel at the delivery point AND one of those internet evaluation sites confirm that it could have been far worse.
(So, yeah, avoid GLS if you can.)
On a more positive note: I finally replaced my phone with another refurb. older-but-less-so model; ordered on a sunday evening it was delivered tuesday morning ... apparently from Roumania. Kudos to UPS for that!
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wasn't a typo since it was a business and they created a label through reverb's labeling option. Perhaps it was a misread since the first two digits of my zip are 44 and the first 2 of anchorage are 99 but that worker must have had a hella hangover...
Originally Posted by RJVB
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sadly it sat in a warehouse in anchorage for 2 days and then showed that at 9:29pm on the 4th, it left achorage in route to the destination (cle, ohio) which is approximately 4000 miles. It still says expected delivery oct 5.
They could at least update their software to take mileage into account.
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Originally Posted by jzucker
EDIT: come to think of it: a computer-generated label probably has bar or QR codes for all crucial information that has to be machine-readable. The latter should be very fault-resistant, for the former I have in fact no idea. Pretty much also, I'd say...
Of course there's also the possibility of a glitch ("taking a wrong turn") in an automated sorting facility and that's something that you'll never know.
Or ... is there a carrier that has their HQ in Anchorage, much like Delta Airlines have theirs in Atlanta and route all traffic through there?
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USPS is unfortunately a crapshoot for just about anything they're delivering. Louis DeJoy, who has been running USPS as Postmaster General since the Trump administration, has not solved the problems; if anything, his policies have made matters worse. When things get shipped to me via USPS, I will see on the tracking that it got to St. Paul MN in a couple of days but then spends three or four days bouncing around between various distribution centers in Saint Paul before finally going out for delivery.
That said, USPS dwarfs the entire US private shipping system put together. The most recent numbers I could quickly find were that FedEx and UPS together handle about 11 billion deliveries a year; USPS handles 143 billion deliveries (and last mile deliveries for FedEx and UPS). Both FedEx and UPS are in the top 10% of the Fortune 500 in terms of size, which gives you some sense of scale for just how big USPS is. I suppose with a system of that sheer size, some snafus are inevitable.
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I feel for you my friend, and I've been to that rodeo before. That's why when I buy a guitar, amp, or something above $500 on Reverb, I discuss shipping with the buyer before making even an offer, or purchasing anything. I remember missing out on a 335 because the seller wanted to use USPS ground to ship it, and there's no way I would agree. We all have learned some hard lessons from Reverb buying/selling....
Cheers,
ArnoldLast edited by arnie65; 10-06-2024 at 12:44 AM.
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Shipping anything anywhere with any carrier is now a crapshoot. Gitterbug shipped a Metro 8 to me on Thursday, September 26 with a UPS arrival date projection of October 2. The first Toob he sent me arrived here in Philadelphia 3 days after it was shipped from Helsinki by DHL - and it was not sent via their high priced, expedited service. This one apparently spent the last 4 days in Koeln, but I have no idea exactly where it is because there's been no tracking entry at all for 2 days. The last entry was on Oct 3. Here's the UPS tracking report as of an hour ago:
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Originally Posted by nevershouldhavesoldit
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Especially if their destination distribution center in the states was within an area affected by Hurricane Helene.
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Here’s a depressing update. The Toob that was shipped to me from Helsinki on Sept 26 has now been sitting in Koeln for 6 days, if the UPS tracking site is to be believed. “An updated delivery date will be provided when available.”
My first thought when this happens is that they lost it. Fortunately, only one package sent to me has ever failed to appear eventually (a laptop from Dell back in 1998). But every time I see this again, I get that old feeling……
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Originally Posted by nevershouldhavesoldit
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I don't know what the USPS can do about a package sitting in Germany.
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Originally Posted by Cunamara
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Originally Posted by Hammertone
Amazon packages reportedly overwhelm small post offices, delaying other mail '-' Ars Technica
The Postal Service Wasn’t Built for Boxes - The Atlantic
Total shipping / package volume - U.S. Postal Facts
Assuming the first numbers are correct and that the USPS number is correct (and for the same year), then 21.7% of packages delivered by USPS were from Amazon.
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Originally Posted by Cunamara
Ah, yes, a slight twist on one of my favourite punchlines: They lose money on every Amazon package ... but they make it up in volume!
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Well, that's a chuckle (I first heard that applied to IBM: "we lose money on every computer, but we make up for it with volume"). But you are probably not wrong about losing money on each delivery, since 1.54 billion packages at $3.9 billion in revenue works out to $2.53 per package.
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Originally Posted by nevershouldhavesoldit
neverhsould and jzucker, I feel your pain for sure. We occasionally get spoiled by stuff arriving in a timely manner, I guess. At least it isn't a Wells Fargo wagon... I suppose...
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You know why the seller shipped it 1st class. It was the cheapest. The seller didn’t give any consideration about the item because it was sold. These types of sellers need to be removed from Reverb but we know that won’t happen because it’s not profitable for them. It’s only about money, and zero respect to buyers.
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Originally Posted by Hammertone
Mental check on buying a good guitar
Today, 10:38 AM in Guitar, Amps & Gizmos