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  1. #1

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    I bought a bass head on reverb from a store in texas a week ago. Unfortunately, due to USPS first class mail handling error, the amp is sitting in Anchorage, Alaska (shipping destination is cleveland, ohio) where it's now been for 3 days. I reached out to the shipper who blamed reverb for handling it via first class mail but reverb support says the seller selected that option.

    I asked for a refund but seller and reverb refuse. Reverb says I have to wait a minimum of 14 days after the last non-moving shipping indicator to even file a request for a refund. At this point, that will be 21 days after i purchased the amp.

    Why does reverb allow a $750 purchase to be shipped via first class mail? That option should only be for picks, strings, items under $50 IMO...

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  3. #2

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    This is the state of usps today.I live in New York and have ordered things from California or Texas that arrive in Ny in 3 days,only the next day to be in New Jersey and the next day in Pennsylvania where it sits for days.Something that could have been delivered in 4 or 5 days takes 8 or 9 to be delivered.This is what happens when a large chunk of the USPS workforce today is made of temporary workers who really don't care that much.

  4. #3
    Quote Originally Posted by nyc chaz
    This is the state of usps today.I live in New York and have ordered things from California or Texas that arrive in Ny in 3 days,only the next day to be in New Jersey and the next day in Pennsylvania where it sits for days.Something that could have been delivered in 4 or 5 days takes 8 or 9 to be delivered.This is what happens when a large chunk of the USPS workforce today is made of temporary workers who really don't care that much.
    Priority mail is much better. When a seller sends a $750 amp via first class mail, it's a fail on the shipper and reverb for allowing that to happen.

  5. #4

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    It must be a pretty light package since first class maximum weight is 13 ounces.


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  6. #5
    Quote Originally Posted by ThatRhythmMan
    It must be a pretty light package since first class maximum weight is 13 ounces.


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    i double checked, it's usps ground (dis) advantage

  7. #6

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    I've only had a few snafus w USPS after having sent and received a ton of stuff, usually stuff will find its way to you before too long.
    I rarely use Priority anymore, there used to be a 3 day guarantee anywhere in the continental 48 but that hasn't been the case for awhile now.
    Ive found ground advantage usually travels about the same speed or maybe a day or 2 later than most priority packages and is significantly cheaper.
    All that said, I'm expecting a package that was scheduled to be delivered here just down the east coast today from NY but tracking currently shows its in St Louis, guess it wont be here as scheduled. Why it got routed to the midwest is beyond me.
    I wonder if by chance these delays have anything to do w the strike which I see just ended.

  8. #7

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    Quote Originally Posted by wintermoon
    I wonder if by chance these delays have anything to do w the strike which I see just ended.
    The dockworker strike? I think that one only affected bulk import/export and was too short to cause any real trouble in-country (if the news analysis I read about it was anywhere near correct).

    Seems more likely this was just an effect of being in a big country, where a small, "innocent" misread or typo causing a shipment to end up in an opposite corner of the territory has a lot more impact than in a small country
    Annoying when it happens but as long as it doesn't become a systemic problem it's part of life. And I'm not certain if having track-and-trace make it any more supportable btw, or rather less...

    It becomes a lot more annoying when a transporter that had been gaining reputation as a fast, reliable solution (GLS) all of a sudden goes on (what seems to have been) a hiring spree of delivery drivers who lack all form for professional conscience. I've had 3 of 4 shipments in a row that ultimately ended up at a delivery point rather than my doorstep, supposedly because I'd asked the driver for that (yeah right, that's why I spent the entire day within earspot of the door). The one that did get delivered was a replacement order for the 1st that had been flagged as lost by the seller (contained perishables), but the outer box was in a sorry state.
    I thought it was just us being unlucky but both the personnel at the delivery point AND one of those internet evaluation sites confirm that it could have been far worse.
    (So, yeah, avoid GLS if you can.)

    On a more positive note: I finally replaced my phone with another refurb. older-but-less-so model; ordered on a sunday evening it was delivered tuesday morning ... apparently from Roumania. Kudos to UPS for that!

  9. #8
    wasn't a typo since it was a business and they created a label through reverb's labeling option. Perhaps it was a misread since the first two digits of my zip are 44 and the first 2 of anchorage are 99 but that worker must have had a hella hangover...

    Quote Originally Posted by RJVB
    The dockworker strike? I think that one only affected bulk import/export and was too short to cause any real trouble in-country (if the news analysis I read about it was anywhere near correct).

    Seems more likely this was just an effect of being in a big country, where a small, "innocent" misread or typo causing a shipment to end up in an opposite corner of the territory has a lot more impact than in a small country

    Annoying when it happens but as long as it doesn't become a systemic problem it's part of life. And I'm not certain if having track-and-trace make it any more supportable btw, or rather less...

    It becomes a lot more annoying when a transporter that had been gaining reputation as a fast, reliable solution (GLS) all of a sudden goes on (what seems to have been) a hiring spree of delivery drivers who lack all form for professional conscience. I've had 3 of 4 shipments in a row that ultimately ended up at a delivery point rather than my doorstep, supposedly because I'd asked the driver for that (yeah right, that's why I spent the entire day within earspot of the door). The one that did get delivered was a replacement order for the 1st that had been flagged as lost by the seller (contained perishables), but the outer box was in a sorry state.
    I thought it was just us being unlucky but both the personnel at the delivery point AND one of those internet evaluation sites confirm that it could have been far worse.
    (So, yeah, avoid GLS if you can.)

    On a more positive note: I finally replaced my phone with another refurb. older-but-less-so model; ordered on a sunday evening it was delivered tuesday morning ... apparently from Roumania. Kudos to UPS for that!

  10. #9
    sadly it sat in a warehouse in anchorage for 2 days and then showed that at 9:29pm on the 4th, it left achorage in route to the destination (cle, ohio) which is approximately 4000 miles. It still says expected delivery oct 5.

    They could at least update their software to take mileage into account.

  11. #10

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    Quote Originally Posted by jzucker
    wasn't a typo since it was a business and they created a label through reverb's labeling option. Perhaps it was a misread since the first two digits of my zip are 44 and the first 2 of anchorage are 99 but that worker must have had a hella hangover...
    Nowadays this should all be handled via OCR with fallback to a human operator only if the algorithms really can't make anything of a label. Reading 2 fours as 2 nines seems unlikely but not impossible (e.g. the sender printed the label too small using an inkjet and didn't think to protect it from water with clear tape); I've heard of stranger quirks. Sounds like barring additional detours or glitches you ought to be delivered by monday, hopefully with everything in 1 piece.

    EDIT: come to think of it: a computer-generated label probably has bar or QR codes for all crucial information that has to be machine-readable. The latter should be very fault-resistant, for the former I have in fact no idea. Pretty much also, I'd say...

    Of course there's also the possibility of a glitch ("taking a wrong turn") in an automated sorting facility and that's something that you'll never know.

    Or ... is there a carrier that has their HQ in Anchorage, much like Delta Airlines have theirs in Atlanta and route all traffic through there?

  12. #11

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    USPS is unfortunately a crapshoot for just about anything they're delivering. Louis DeJoy, who has been running USPS as Postmaster General since the Trump administration, has not solved the problems; if anything, his policies have made matters worse. When things get shipped to me via USPS, I will see on the tracking that it got to St. Paul MN in a couple of days but then spends three or four days bouncing around between various distribution centers in Saint Paul before finally going out for delivery.

    That said, USPS dwarfs the entire US private shipping system put together. The most recent numbers I could quickly find were that FedEx and UPS together handle about 11 billion deliveries a year; USPS handles 143 billion deliveries (and last mile deliveries for FedEx and UPS). Both FedEx and UPS are in the top 10% of the Fortune 500 in terms of size, which gives you some sense of scale for just how big USPS is. I suppose with a system of that sheer size, some snafus are inevitable.

  13. #12

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    I feel for you my friend, and I've been to that rodeo before. That's why when I buy a guitar, amp, or something above $500 on Reverb, I discuss shipping with the buyer before making even an offer, or purchasing anything. I remember missing out on a 335 because the seller wanted to use USPS ground to ship it, and there's no way I would agree. We all have learned some hard lessons from Reverb buying/selling....




    Cheers,
    Arnold
    Last edited by arnie65; 10-06-2024 at 12:44 AM.

  14. #13

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    Shipping anything anywhere with any carrier is now a crapshoot. Gitterbug shipped a Metro 8 to me on Thursday, September 26 with a UPS arrival date projection of October 2. The first Toob he sent me arrived here in Philadelphia 3 days after it was shipped from Helsinki by DHL - and it was not sent via their high priced, expedited service. This one apparently spent the last 4 days in Koeln, but I have no idea exactly where it is because there's been no tracking entry at all for 2 days. The last entry was on Oct 3. Here's the UPS tracking report as of an hour ago:

    Reverb shipping snafu-metro8_shipping_log-jpg

  15. #14

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    Quote Originally Posted by nevershouldhavesoldit
    Shipping anything anywhere with any carrier is now a crapshoot. Gitterbug shipped a Metro 8 to me on Thursday, September 26 with a UPS arrival date projection of October 2. The first Toob he sent me arrived here in Philadelphia 3 days after it was shipped from Helsinki by DHL - and it was not sent via their high priced, expedited service. This one apparently spent the last 4 days in Koeln, but I have no idea exactly where it is because there's been no tracking entry at all for 2 days. The last entry was on Oct 3. Here's the UPS tracking report as of an hour ago:

    Reverb shipping snafu-metro8_shipping_log-jpg
    This is it for sure. All of the carriers can and will send occasional packages on misadventures.


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  16. #15

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    Especially if their destination distribution center in the states was within an area affected by Hurricane Helene.

  17. #16

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    Here’s a depressing update. The Toob that was shipped to me from Helsinki on Sept 26 has now been sitting in Koeln for 6 days, if the UPS tracking site is to be believed. “An updated delivery date will be provided when available.”

    My first thought when this happens is that they lost it. Fortunately, only one package sent to me has ever failed to appear eventually (a laptop from Dell back in 1998). But every time I see this again, I get that old feeling……

  18. #17
    Quote Originally Posted by nevershouldhavesoldit
    Here’s a depressing update. The Toob that was shipped to me from Helsinki on Sept 26 has now been sitting in Koeln for 6 days, if the UPS tracking site is to be believed. “An updated delivery date will be provided when available.”

    My first thought when this happens is that they lost it. Fortunately, only one package sent to me has ever failed to appear eventually (a laptop from Dell back in 1998). But every time I see this again, I get that old feeling……
    ugh, sorry. After sitting in anchorage for 3 days, the amp is now "in transit to next facility, arriving late". This message appeared saturday night sometime...

  19. #18

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    I don't know what the USPS can do about a package sitting in Germany.

  20. #19

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    Quote Originally Posted by Cunamara
    ...That said, USPS dwarfs the entire US private shipping system put together. The most recent numbers I could quickly find were that FedEx and UPS together handle about 11 billion deliveries a year; USPS handles 143 billion deliveries (and last mile deliveries for FedEx and UPS). Both FedEx and UPS are in the top 10% of the Fortune 500 in terms of size, which gives you some sense of scale for just how big USPS is. ...
    I wonder what percentage of USPS volume is Amazon-related?

  21. #20

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    Quote Originally Posted by Hammertone
    I wonder what percentage of USPS volume is Amazon-related?
    According to businessinsider.com, behind a paywall, Amazon paid USPS $3.9 billion for shipping on 1.54 billion packages, although I don't know what year those numbers are for. That's just the snippet that pops up in the search results.

    Amazon packages reportedly overwhelm small post offices, delaying other mail '-' Ars Technica

    The Postal Service Wasn’t Built for Boxes - The Atlantic

    Total shipping / package volume - U.S. Postal Facts

    Assuming the first numbers are correct and that the USPS number is correct (and for the same year), then 21.7% of packages delivered by USPS were from Amazon.

  22. #21

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    Quote Originally Posted by Cunamara
    ...Assuming the first numbers are correct and that the USPS number is correct (and for the same year), then 21.7% of packages delivered by USPS were from Amazon.
    Ars Technica: "The USPS, which is funded by its own revenue, reported a net loss of $6.5 billion in the fiscal year that ended September 30. In a November 14 speech, DeJoy said the Postal Service expects to lose money again in fiscal 2024 "despite substantial planned reductions in our cost of operations and growth in our package revenues."
    Ah, yes, a slight twist on one of my favourite punchlines: They lose money on every Amazon package ... but they make it up in volume!

  23. #22

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    Well, that's a chuckle (I first heard that applied to IBM: "we lose money on every computer, but we make up for it with volume"). But you are probably not wrong about losing money on each delivery, since 1.54 billion packages at $3.9 billion in revenue works out to $2.53 per package.

  24. #23

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    Quote Originally Posted by nevershouldhavesoldit
    Here’s a depressing update. The Toob that was shipped to me from Helsinki on Sept 26 has now been sitting in Koeln for 6 days, if the UPS tracking site is to be believed. “An updated delivery date will be provided when available.”

    My first thought when this happens is that they lost it. Fortunately, only one package sent to me has ever failed to appear eventually (a laptop from Dell back in 1998). But every time I see this again, I get that old feeling……
    Always my first thought with UPS as well. I have learned a little patience, and have realized that often it is not that UPS has actually lost the package, but that they have lost track of the package. I'll see a package that has had a label created, but they are still waiting for the package to be delivered to them... even after it has been delivered to me. I hope you get your new Toob soon.

    neverhsould and jzucker, I feel your pain for sure. We occasionally get spoiled by stuff arriving in a timely manner, I guess. At least it isn't a Wells Fargo wagon... I suppose...

  25. #24

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    You know why the seller shipped it 1st class. It was the cheapest. The seller didn’t give any consideration about the item because it was sold. These types of sellers need to be removed from Reverb but we know that won’t happen because it’s not profitable for them. It’s only about money, and zero respect to buyers.

  26. #25

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    Quote Originally Posted by Hammertone
    I wonder what percentage of USPS volume is Amazon-related?
    A'zon US still ships using carriers they don't own? I can't remember when I had a delivery from anything but "A'zon Logistic Services" or some such name for at least the past year (I order too much to remember before that). From what I hear there was a time when affordable vans were almost impossible to find so many of them had been bought by people working for this carrier service (from what I understand all freelancers). There were some quirks in the beginning but nowadays it works pretty well. I've just learned not to expect deliveries before 15:00 or so.